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Returns


Many of the products available on the business map centre are customised to your exact requirements. Please ensure that you are entirely happy with what you are purchasing and that the customisation of the map ordered is correct.

Unfortunately there is no guaranteed right of return for any customised business products. If the item has been customised entirely for you, i.e. your area, added logos etc there is no right of return. Some items may be permissible to return at our discretion. If you do wish to return a business item then please ensure you contact one of our team first who will advise you whether or not it is possible. Any business returns that are sent back without our knowledge will not be processed for a refund.

Unfortunately there is no guaranteed right of return for digital products purchased online.

For all other non-customised and non-digital products please adhere to our returns policy below:

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days from the date you received the item. Please send the item back to:

Returns Department
Business Map Centre
10 Hanborough Business Park
Long Hanborough
Oxfordshire
OX29 8RU

Please write on the package in large black letters:

RETURN followed by the last five digits of your order number (shown on your delivery note)  i.e. RETURN 12345

Please ensure that you include a copy of your delivery note. If the item was supplied as advertised then we will refund you the cost of the item minus the cost of delivering the product to you along with a small administration fee for some items.

If you would like to exchange your item we will charge you postage to send your alternative. Please contact us to tell us what you would like to exchange your item for.

Please note we cannot refund any items that have not been received by our returns department. Similarly we cannot refund any items that do not reach us in the same condition as they were sent out. For this reason you may want to consider using a courier or registered post to return items to us.


Damaged or Incorrect Items

Most wall maps and other hard copy products are shipped via courier. If your product arrives by courier please ensure you inspect goods for damage prior to signing for them. If the packaging or product is damaged please do not accept it from the courier and contact us immediately for a replacement. Business Map Centre cannot be held responsible for damage once goods have been signed for and accepted from the courier. If you notice the product is damaged then please do not accept the goods from the courier and contact us. We will arrange for the product to be resupplied if these guidelines have been followed.

If the item you have ordered has been incorrectly packed please contact us as soon as possible. We will arrange for a collection at no cost to you. We will send the correct item out to you as soon as possible.

 

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